A single resource you can use to take an active role in your health and engage with your Providence Health Plan Powered by Collective Health plan. It provides useful information about your My Collective® account and how to register, Member Advocates, Care Navigation, and other programs available for Providence Health Plan Powered by Collective Health members.

• Member Resource Guide (PDF)
• Member Resource Guide (Spanish) (PDF)

Manage everything from one app.

With the My Collective app, you will find everything you need in one place. Check your benefits, track your claims, see your coverage, and find care all from one easy-to-use app. Need help? A real person is ready to talk or text. It’s support on your terms, with no referrals and no phone trees.

• My Collective is available in English and Spanish.
• To learn more, watch the Collective Health Member Journey video.
• Download the Collective Health app from the Apple Store or Google play.

After Open Enrollment, you'll receive a welcome email to register your Collective Health account. Make sure to download the app so you're ready on January 1, 2026.

myProvidence is available for members to access their medical, behavioral health and pharmacy claims for services received before January 1, 2026.

• Medical and behavioral health claims will continue to be available for 6 months following January 1, 2026.
• Pharmacy claims with remain available for 30 days after January 1, 2026.

We know behavioral health isn’t a one-size-fits-all. With Providence Health Plan Powered by Collective Health, you can access the care you need, whenever you need it. Whether you prefer online therapy and treatment options, self-guided tools, or in-person support, you have the flexibility to choose the care that’s right for you.

• 2026 Behavioral Health Suite of Services
• 2026 Behavioral Health Suite of Services (Spanish)

• Canopy EAP (Employee Assistance Program)
  Access more than 20,000 resources to help with any life event, available to you and your family.
• Lyra (for OSU members only)
  Lyra offers a full spectrum of care offerings, from preventive to severe. No matter what you’re facing or where you are in your mental health journey, Lyra is here for you. Start by taking a short assessment to share what you’re experiencing. Based on your needs, Lyra will match you with confidential care options and compassionate providers.

Find the right care option for you. Knowing what’s available to you can also save you time and money. Whether it’s a visit to your primary care provider, a same-day virtual appointment, or a life-threatening emergency – get the care you need, whenever you need it.

• Care options
• Care options (Spanish)

You can estimate the cost for health care services using your My Collective® cost estimator tool.

Log in to your My Collective account to get started.

• Click "Get Care" at the top of the screen.
• Select the Cost Estimator search type.
• Enter the medical procedure you're searching. You can either use a keyword (like "kidney" or "bariatric") or a CPT code (a type of billing procedure code).
• Enter the location near where you want to get care. You can filter results by distance from this location on the next screen.
• Click the "Search" button. You can then browse through the result on the map or the list.

Please note: You should always confirm costs with your provider before getting treatment.

Need help? Call a Member Advocate at 855-284-1368.

Vision discounts

We partner with Northwest Vision Associates and Visionworks to bring you great discounts on vision services. Discounted products and services include LASIK, contact lenses, eyeglasses and eye exams.

Visionworks

800-669-1183
www.visionworks.com

Northwest Vision Associates

Under this program providers who choose to participate offer a 20 percent discount from standard charges for:

• Professional eye examinations not covered in full or in part by insurance
• All spectacle lenses, glass or plastic including progressive, blended, lightweight lenses/High-index, and Transitions not covered in full or in part by insurance
• All spectacle lens upgrades not covered in full or in part by insurance: anti-scratch coating, anti-reflective coating, UV coating, polycarbonate, and any tints
• Frames not covered in full or in part by insurance (in stock or that can be ordered)
• Prescription Sunglasses

Discounts apply to standard charges and may not be used in conjunction with insurance or any other discount programs.

Exclusions:

• Safety glasses
• Contact lens fittings and contact lenses

View participating providers