Pharmacy resources
Providence Health Plan is committed to helping you manage your prescriptions. Here you’ll learn about your pharmacy benefits. From finding in-network pharmacies, how to get prescriptions by mail, to understanding which drugs are covered by your plan, and how to get your prescriptions filled.
We want to ensure you have the resources to make the most out of your plan benefits, so you can save time and money when getting the prescriptions you need.
Pharmacy Resources Flyer
Formulary
A plan formulary is a list of generic and brand-name prescription drugs covered under your health plan. Providence Health Plan is pleased to provide plan members with a comprehensive prescription drug formulary designed to promote safe, effective, and affordable drug therapy.
The formulary categorizes the drugs into tiers. Drugs in the lowest tier cost the least, while drugs in higher tiers, like specialty medications, cost more. All the drugs in your plan formulary are approved based on safety, quality, and cost-effectiveness.
Your plan formulary:
- Is easy to search
- Includes information about the medication
- Includes special considerations about the prescription, if they apply
2025 Formulary
Participating pharmacies
Our preferred retail pharmacy network allows members to save time and money when getting prescription drugs. With this network, members have access to more than 34,000 participating pharmacy locations nationwide.
Find a pharmacy
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Retail pharmacies
Retail pharmacies offer services such as filling up to a 30-day supply of prescription drugs, medication counseling, immunizations, and general health information. You can walk in and have your prescriptions filled at a retail pharmacy without the need for an appointment.
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Preferred retail pharmacies
A preferred retail pharmacy can provide up to a 90-day supply of prescription drugs. In most cases, if you choose a preferred retail pharmacy, you will pay less when filling a 30- to 90-day supply of medication. This is because Providence Health Plan has worked with the pharmacy to lower the cost of medication copays for our members.
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Mail-order pharmacy: Costco Home Delivery
A mail-order pharmacy can provide up to a 90-day supply of maintenance drugs and specializes in direct delivery to your home.
As a Providence Health Plan member, you have access to full-service mail-order prescription services through Costco Home Delivery.
Costco Home Delivery offers affordable prescriptions, outstanding customer service and free standard shipping on all orders. You may also call a pharmacist for consultation any time during business hours.
Who is eligible?
All covered members and their qualified dependents have access to this mail order pharmacy. For non-Medicare and non-Medicaid plans, your network provisions may require the use of just one mail order pharmacy for coverage.
Have questions? Call Pharmacy Customer Service at 503-574-7400 or 877-216-3644 (TTY: 711), Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time).
Order prescriptions by mail
- Use this guide to help in creating an account with Costco Home Delivery online at Costco.com/Pharmacy/Home-Delivery
- Costco pharmacy agents are available at 800-607-6861, Monday through Friday, 5 a.m. to 7 p.m. (Pacific Time); Saturday, 9:30 a.m. to 2 p.m. (Pacific Time)
- Your doctor may also fax in new or refill orders at 800-633-0334
- Refer to your prescription drug benefit summary for plan details
Costco contacts, FAQ, and how-to guide
Contact information
Costco Home Delivery Pharmacy is available Monday through Friday, 5 a.m. to 7 p.m. (Pacific Time); Saturday, 9:30 a.m. to 2 p.m. (Pacific Time).
Costco Home Delivery Pharmacy is available 24/7 to refill prescriptions, order new prescriptions and check prescription status, call 800-607-6861.
Fax: 800-633-0334
Mailing address: 802 134th St. SW Ste 140, Everett, WA 98204-7314
Email:
Costco Home Delivery contracts with Providence Health Plan as a participating pharmacy for members. You are responsible for arrangement of services and/or payment of services directly to Costco Home Delivery.
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Mail-order pharmacy: Postal Prescription Services
As a Providence Health Plan member, you have access to full-service mail-order prescription services through Postal Prescription Services.
Postal Prescription Services offers affordable prescriptions, outstanding customer service and free standard shipping on all orders. You may also call a pharmacist for consultation any time during business hours.
Who is eligible?
All covered members and their qualified dependents have access to this mail order pharmacy.
Your network provisions may require the use of just one of these mail-order pharmacies for coverage.
Have questions? Call Pharmacy Customer Service at 503-574-7400 or 877-216-3644 (TTY: 711), Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time).
Order prescriptions by mail
- Use this guide to help create an account with Postal Prescription Services online at PPSRX.com
- Kroger Postal Prescription Service agents are available at 503-797-2100 or 800-552-6694, Monday through Friday, 6 a.m. to 6 p.m. (Pacific Time); Saturday, 9 a.m. to 2 p.m. (Pacific Time)
- Order or refill your prescription online, or call 800-552-6694
- Your doctor may also fax in new or refill orders at 800-723-9023
- Refer to your prescription drug benefit summary for plan details
Contact information
Postal Prescription Services is available Monday through Friday, 6 a.m. to 6 p.m. (Pacific Time); Saturday, 9 a.m. to 2 p.m. (Pacific Time).
Phone: 503-797-2100 or 800-552-6694
Automated refill line available 24/7, 365 days a year: 800-552-6694
Online at PPSRX.com
Mailing address: PO Box 2718, Portland, OR 97208
Postal Prescription Services contracts with Providence Health Plan as a participating pharmacy for members. You are responsible for arrangement of services and/or payment of services directly to Postal Prescription Services.
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Specialty pharmacies
Specialty medications are used to treat complex health conditions that require education, monitoring, and handling instructions and often require approval before they can be prescribed. To make sure you have the information you need, you’ll have access to a dedicated specialty care team. They’ll provide you with extra support, including where to obtain your specialty medication and information on how to get financial assistance (when available).
Programs available to save you money on medications
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Rx Savings Solutions
Providence Health Plan partners with Rx Savings Solutions to provide a free, confidential service to help you save money on prescriptions. This new service is linked to your health plan, so everything is personalized for your medications and insurance. Rx Savings Solutions alerts you via mail, email, phone call, or text (if you enroll in SMS messaging) if you have an opportunity to save on your prescription. A team of certified pharmacy technicians and pharmacists help walk you through every step of the process.
Here's how it works:
- Rx Savings Solutions uses software connected to your health plan. It looks at all the medications you take and finds options that may save you money.
- Your online account shows which lower-cost prescriptions may be available under your insurance plan and lets you compare prices. It also automatically lists all medications you’ve filled so everything is in one place.
- Rx Savings Solutions will contact you anytime you can be spending less.
- Switch to a lower-cost option with ease. At your request, the Rx Savings Solutions pharmacy support team is available to work with your doctor and pharmacy to help you switch to lower cost drugs, pharmacies, or mail order pharmacy.
To register for Rx Savings Solutions, visit myrxss.com/ASO/ProvidenceHealthPlan.
For additional support, contact Rx Savings Solutions at 1-800-268-4476 (TTY 1-800-877-8973), Monday-Friday, 5 a.m. to 6 p.m. (Pacific Time).
FAQ
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HelpScriptTM (formerly known as Smart RxAssist)
A service that may help you lower your copay cost on certain high-cost medications.
HelpScript may reduce your copay to $0 on select specialty medications. Eligible members are enrolled automatically. A specialized patient navigator will assist you every step of the way.
Service Features and Eligibility
The HelpScript service may help lower your out-of-pocket costs to $0 for eligible specialty medications. In some cases, you may have a small fee which you will be reimbursed for via check within 45 days.
- There is no cost to members for participating in the HelpScript service.
- The medications currently eligible for the HelpScript service are listed below. Medications eligible for the service are subject to change.
- Because this program provides a $0 cost not subject to deductible, the tax laws regarding a health savings account makes the service unavailable to those enrolled in a Health Savings Account (HSA) medical plan.
Pharmacy FAQ
Get answers to frequently asked questions about prescription drug coverage, prior authorization, using the formulary, and specialty medications.
Learn more