Benefits 101

Your prescription drug plan is designed by the Harrison Electrical Workers Trust with your needs in mind. Providence Health Plan manages these benefits, ensuring a seamless experience. Together, they provide prescription drug coverage to support your health and overall well-being.


On this page, you’ll find helpful resources like how to find in-network pharmacies, get medications delivered by mail, check which drugs are covered, and how to fill your prescriptions. We’re dedicated to providing you with the tools to make the most of your coverage, saving you time and money on the medications you need.



Participating pharmacies


The preferred retail pharmacy network saves you time and money when getting medication(s). With this network, you have access to more than 34,000 participating pharmacy locations nationwide.


Access the provider directory to find an in-network pharmacy near you.


Provider directory
  • Preferred retail pharmacy

    In most cases, if you choose a preferred retail pharmacy, you will pay less when you fill a 30- to 90-day supply of medication. This is because Providence Health Plan has worked with the pharmacy to lower the cost of medication copays for our members.

  • Retail pharmacy

    Retail pharmacies offer services such as filling up to a 30-day supply of prescription drugs, medication counseling, immunizations, and general health information. Customers can walk in and have their prescriptions filled at a retail pharmacy without the need for an appointment.

  • Mail-order pharmacy: Costco Home Delivery

    Mail-order pharmacies allow you to order up to a 90-day supply of medication and have them delivered to your home, saving you trips to the pharmacy. This excludes specialty and compounded medications.


    All covered members and their qualified dependents have access to this mail-order pharmacy. Costco Home Delivery will verify your eligibility when you register. Note: Costco membership is not required.



    Ordering medication(s):


    • Create a Costco Home Delivery account online at Rx.Costco.com.
    • Call a Costco pharmacy agent at 800-607-6861, Monday – Friday, 5 a.m. to 7 p.m., and Saturday, from 9:30 a.m. to 2 p.m. (Pacific Time).
    • Your doctor may send a fax for new and/or refill orders to 800-633-0334.


    Helpful resources:




    Costco Pharmacy contact information:


    Costco Home Delivery Pharmacy is available Monday – Friday, 5 a.m. to 7 p.m., and Saturday, from 9:30 a.m. to 2 p.m. (Pacific Time).


    Costco Home Delivery Pharmacy is available 24/7 to order new or refill medication(s) and check medication status.


    Call: 800-607-6861


    Fax: 800-633-0334


    Mail: 802 134th Street SW, Suite 140, Everett, Wash. 98204-7314


    Email: WebPharmacy@Costco.com



    Need help?


    Call Providence Health Plan Customer Service at 503-574-7400 or 877-216-3644 (TTY: 711), Monday – Friday, 8 a.m. to 5 p.m. (Pacific Time).


    Costco Home Delivery contracts with Providence Health Plan as a participating pharmacy for members. You are responsible for the arrangement of services and/or payment of services directly to Costco Home Delivery.

  • Mail-order pharmacy: Postal Prescription Services

    Mail-order pharmacies allow you to order up to a 90-day supply of medication and have them delivered to your home, saving you trips to the pharmacy. This excludes specialty and compounded medications.


    All covered members and their qualified dependents have access to this mail-order pharmacy. Postal Prescription Services will verify your eligibility when you register.



    Ordering medication(s):


    • Create a Postal Prescription Service account online at PPSRx.com.
    • Call a Postal Prescription Service agent at 503-797-2100 or 800-552-6694, Monday – Friday, 6 a.m. to 6 p.m., and Saturday, from 9 a.m. to 2 p.m. (Pacific Time).
    • Order or refill your medication(s) online at PPSRx.com or call 800-552-6694.
    • Your doctor may send a fax for new and/or refill orders to 800-723-9023.


    Helpful resources:




    Contact information:


    Postal Prescription Service is available Monday – Friday, 6 a.m. to 6 p.m., and Saturday, from 9 a.m. to 2 p.m. (Pacific Time).


    Postal Prescription Service automated refill line is available 24/7. Call 800-552-6694.


    Fax: 800-723-9023


    Online: PPSRx.com


    Mail: P.O. Box 2718, Portland, Ore. 97208



    Need help?


    Call Providence Health Plan Customer Service at 503-574-7400 or 877-216-3644 (TTY: 711), Monday – Friday, 8 a.m. to 5 p.m. (Pacific Time).


    Postal Prescription Services contracts with Providence Health Plan as a participating pharmacy for members. You are responsible for the arrangement of services and/or payment of services directly to Postal Prescription Services.

  • Specialty pharmacy

    Specialty medications are used to treat complex health conditions that require education, monitoring, and handling instructions and often require approval before they can be prescribed. To make sure you have the information you need, you’ll have access to a dedicated specialty care team. They’ll provide you with extra support, including where to obtain your specialty medication, and how to get financial assistance (when available).


    Specialty drugs can be found within your plan formulary, noted by "specialty."


    • Specialty drugs are available through Credena Health.
    • Some specialty drugs are denoted as limited access (LA) on the formulary. Credena Health may not be able to provide some of these medications since they are limited to few specialty pharmacies.
    • For more information, call Providence Health Plan Pharmacy Customer Service at 503-574-7400 or 877-216-3644 (TTY: 711), Monday - Friday, 8 a.m. to 5 p.m. (Pacific Time).

Prescription drug plan coverage, tools, and resources:

  • Prescription drug formulary

    List of drugs covered under your plan.


    You have access to a comprehensive prescription drug formulary designed to promote safe, effective, and affordable drug therapy. Your formulary is easy to search, includes information about the drug, and includes special considerations about the prescription, if they apply.




    There are three ways to search the formulary:


    • Use the alphabetical list to search by the first letter of your medication.
    • Search by typing part of the generic (chemical) or brand (trade) names.
    • Search by selecting the therapeutic class of the medication you are looking for.
  • Prescription drug plan information

    Access your benefit summary to learn more about your plan coverage and benefits.



    Learn about how and when to use these pharmacies here.

  • Maximize prescription cost savings with Rx Savings Solutions
    Rx Savings Solutions

    Providence Health Plan partners with Rx Savings Solutions to provide a free, confidential service to help you save money on medication(s). This service is linked to your health plan, so everything is personalized for your medication(s) and plan coverage. Rx Savings Solutions alerts you via mail, email, phone call, or text (if you enroll in SMS messaging) if you have an opportunity to save on your medication(s). A team of certified pharmacy technicians and pharmacists help walk you through every step of the process.


    Here's how it works:


    • Rx Savings Solutions uses software connected to your health plan. It looks at all the the medication(s) you take and finds options that may save you money.
    • Your online account shows which lower-cost medications may be available under your plan coverage and lets you compare prices. It also automatically lists all medications you’ve filled so everything is in one place.
    • Rx Savings Solutions will contact you anytime you can be spending less.
    • The Rx Savings Solutions pharmacy support team is available to work with your doctor and pharmacy to help you switch to lower cost drugs, pharmacies, or mail order pharmacy.

    To get started or log in to your Rx Savings Solutions account, myrxss.com/ASO/ProvidenceHealthPlan.


    To learn more about Rx Savings Solutions, click here.


    Need help? Call Rx Savings Solutions at 800-268-4476 (TTY: 1-800-877-8973), Monday - Friday, 5 a.m. to 6 p.m. (Pacific Time).

  • Additional pharmacy resources
    • Visit the Pharmacy FAQ to get answers to common questions about prescription drug coverage and information to help you make the most of your plan benefits.
    • Under the Patient Protection and Affordable Care Act (PPACA), Providence Health Plan offers coverage for certain preventive medications, including some over-the-counter options, with no copayment, coinsurance, or deductible required, though a prescription may be necessary. Learn more about coverage of Affordable Care Act (ACA) preventive medications.
    • Visit our Pharmacy Resources page to learn about brand-name and generic drugs, our preferred retail pharmacy network, cost-saving programs, and more.
  • Forms
contact customer service

We’re here for you.

Providence Health Plan Pharmacy Customer Service is available to answer your questions and assist you in finding the resources you need. Call 503-574-7400 or 877-216-3644 (TTY: 711), Monday - Friday, 8 a.m. to 5 p.m. (Pacific Time).