A single resource you can use to take an active role in your health and engage with your Providence Health Plan Powered by Collective Health plan. It provides useful information about your My Collective® account and how to register, about Member Advocates and Care Navigation, and other programs available for Providence Health Plan Powered by Collective Health members.

• 2026 Member Resource Guide (PDF)
• 2026 Member Resource Guide (Spanish) (PDF)

Manage everything from one app.

With the My Collective app, you will find everything you need in one place. Check your benefits, track your claims, see your coverage, and find care all from one easy-to-use app. Need help? A real person is ready to talk or text. It’s support on your terms, with no referrals and no phone trees.

• My Collective is available in English and Spanish.
• To learn more, watch the Collective Health Member Journey video.
• Download the Collective Health app from the Apple Store or Google play.

After Open Enrollment, you'll receive a welcome email to register your Collective Health account. Make sure to download the app so you're ready on January 1, 2026.

myProvidence is available for members to access their medical, behavioral health and pharmacy claims for services received before January 1, 2026.

• Medical and behavioral health claims will continue to be available for 6 months following January 1, 2026.
• Pharmacy claims with remain available for 30 days after January 1, 2026.

Your primary care provider (PCP) is your main doctor who helps you stay healthy. Regular visits can catch health problems early when they're easier to treat. They provide check-ups, shots, and screenings.

See a list of preventive care services covered by your plan:

• Preventive Care Services Flyer
• Preventive Care Flyer (Spanish)

Galileo - 24/7 virtual behavioral health support

Galileo’s doctors and therapists offer evidence-based support through health coaching and a self-guided Cognitive Behavioral Therapy (CBT) skills program. These tools are designed to help manage stress, anxiety, depression, sleep difficulties, and smoking cessation. If in-person care is needed, Galileo’s Care Navigation team is available to provide referrals and ensure timely access to the right support.

Behavioral Health Network

Our broad behavioral health network gives you access to in-person and virtual providers that fit your needs. This includes therapists, counselors, psychiatric nurse practitioners, psychologists, and psychiatrists. They provide ongoing care and support for many behavioral health challenges. You can get the care you need anytime, from anywhere.

Log in to your My Collective® account and use the Get Care provider search to find a provider.

Behavioral Health Concierge

You and your family members can access virtual and confidential appointments at no cost. This service is a convenient way to seek help from a licensed behavioral health provider. Behavioral Health Concierge is available to members and their eligible dependents in Oregon, Washington, Idaho, Montana, California, and Texas.

• Behavioral Health Concierge Flyer (PDF)
• Behavioral Health Concierge Flyer (Spanish) (PDF)

Plan formulary

A list of FDA-approved medications, including brand-name and generic options, as well as medications that need prior authorization, follow a step therapy program, or have prescription refill limits. This comprehensive prescription drug formulary designed to promote safe, effective and affordable drug therapy.

• 2026 formulary
• 2025 formulary

Ways to search your plan formulary:

• Use the alphabetical list to search by the first letter of your medication.
• Search by typing part of the generic (chemical) or brand (trade) names.
• Search by selecting the therapeutic class of the medication you are looking for.

Save on eligible specialty medications with HelpScript

A service that may help you lower your copay cost on certain high-cost medications.

HelpScript may reduce your copay to $0 on select specialty medications. Eligible members are enrolled automatically. A specialized patient navigator will assist you every step of the way.

Service Features and Eligibility:

The HelpScript service may help lower your out-of-pocket costs to $0 for eligible specialty medications. In some cases, you may have a small fee which you will be reimbursed for via check within 45 days.

• There is no cost to members for participating in the HelpScript service.
• The medications currently eligible for the HelpScript service are listed below. Medications eligible for the service are subject to change.
• Because this program provides a $0 cost not subject to deductible, the tax laws regarding a health savings account makes the service unavailable to those enrolled in a Health Savings Account (HSA) medical plan.

HelpScript Service Eligible Medication List

Participating pharmacies

Our preferred retail pharmacy network allows you to save time and money when getting prescription drugs. With this network, you have access to more than 34,000 participating pharmacies, including retail, preferred retail, mail-order, and specialty locations nationwide.

Learn more

Pharmacy FAQ

Get answers to frequently asked questions about prescription drug coverage, prior authorization, using the formulary, and specialty medication.

Learn more

Your laboratory services are performed and processed at a facility based on your location. If you receive laboratory services in the following counties, ask that your lab work be sent to the nearest Providence hospital or visit your nearest Labcorp:

• Clackamas
• Clatsop
• Hood River
• Jackson
• Multnomah
• Yamhill

For a list of Providence laboratory facilities and services in Oregon, visit our website.

If you do not reside in one of the counties listed above, request that your lab work be sent to one of the following facilities that contracts with Providence Health Plan Powered by Collective Health:

• LapCorp
• Quest Diagnostics
• Pathology Associates Medical Laboratories
• Interpath Laboratories

Kaia Health

Kaia Health provides convenient self-care through a mobile app for any type of pain—sudden, occasional, or chronic. You'll get pain relief, unlimited access to health coaching, personalized physical exercises, and relaxation techniques, all at no cost to you.

Providence Basecamp

Basecamp Prevention and Wellness classes and programs are available both in-person and online, locally and globally, providing you with the tools and support you need to start and continue your personal health journey. We're here to support you every step of the way.

Basecamp

In-person classes are available at the Providence St. Vincent Medical Center (PSVMC) campus. Classes take place in The Well fitness studio and conference rooms in the Mother Joseph Plaza Building.

Providence St. Joseph Medical Center

9427 SW Barnes Road, First Floor

Portland, OR 97225

Body Works

In-person classes are available at the Providence Portland Medical Center (PPMC) campus. Classes take place within structure of the parking garage. The studio can be accessed from street level sidewalk.

Body Works Fitness Studio

5127 NE Hoyt Street

Portland, OR 97213

For additional information contact us by phone 503-216-0880 or email BaseCamp@Providence.org.

Quitting tobacco of any sort takes a commitment. And keeping your commitment can be challenging if you're trying to do it on your own You can get the help you need with one of our award-winning support groups and telephone counseling programs:

• Tobacco quit line

  A free telephone service to help you develop a personalized quit plan and find counseling and resources in your area. Call 1-800-QUIT-NOW or 877-2NO-FUME (Spanish).



• Free & Clear

  A telephone-based program designed for smokers who want a structured program, but are unable to attend regular classes. Call 800-292-2336.

Access tools and resources to get the most appropriate and affordable care you need whenever and wherever you need it.

• Care options

  Know what types of care are available to you anytime, anywhere with in-person and virtual care options.



• Healthcare Glossary

  Healthcare doesn’t have to be confusing. Visit the glossary to learn basic healthcare terms to help you make informed decisions.



• Cost Estimator Tool

  You can estimate the cost for health care services using your My Collective® cost estimator tool. Log in to your My Collective account to get started.

  
  
  • Click "Get Care" at the top of the screen.
  • Select the Cost Estimator search type
  • Enter the medical procedure you're searching. You can either use a keyword (like "kidney" or "bariatric") or a CPT code (a type of billing procedure code).
  • Enter the location near where you want to get care. You can filter results by distance from this location on the next screen.
  • Click the "Search" button. You can then browse through the result on the map or the list.
  
  

  Please note: You should always confirm costs with your provider before getting treatment. For more information, log in to My Collective and visit the Help Center.

  
  

  Need help? Call a Member Advocate.



• Member Advocates

  Member Advocates are available to help you navigate the healthcare system and explain things in simple terms. Call your dedicated line at 844-945-4148 or log in to your My Collective account to send a message or chat.

Take advantage of these extra discounts and savings designed to help you stay active and healthy:

• LifeBalance Program

  Discover discounts for fitness memberships, retail stores, tours and museums, performing arts, massage, spa services and other healthy activities.



• One Pass Select™

  Discounts on small-group classes that focus on everything from weight loss to yoga to childbirth. Classes vary by location; please select your location to see what classes are available near where you live or work. You can also request nutrition services to help meet your goals.