Need help?


You are now leaving the Providence Medicare Advantage Plans website. Are you sure thats what youd like to do?

No, I'll stay Yes, I'm leaving

Find your True Health —and save

Congratulations on your decision to participate in the health engagement model (HEM). By taking 15 minutes to complete a health assessment you can learn about your health risks and it helps you save money too! For participating you may be eligible for a monthly incentive and a lower deductible on your medical plan.

HEM supports your health and can help your doctor better understand you

By taking the personal health assessment, you may learn there is an opportunity to take advantage of the services and benefits we have that will support you on your healthcare journey. With this information you can help us better work with you to take action, in partnership with your primary care provider.

  • What do I need to do?

    Complete the following to learn more about your health risks and become eligible for the HEM incentive:

    • Take the personal health assessment (available in myProvidence) between September 1 and October 31.
    • New hires: To be eligible for HEM, benefits must be in effect by October 1
    • New employees hired after October 1 will not be eligible to participate in HEM until the following open enrollment
    • Note that PEBB may need a copy of your Certificate of Completion, which you can print or download directly from myProvidence
    • To see what steps you need to take to complete the personal health assessment, review the instructions flyer. There are different versions depending on your scenario:

      • If you do not have a myProvidence account, click here 
      • If you had a myProvidence account prior to 7/25/22, click here
      • If you recently created a myProvidence account after 7/25/22, click here
    • Complete two health actions before next year’s open enrollment (see below for ideas).
  • What are health actions?

    In signing up for the HEM incentive program, you agree to completing any two health actions by next year’s open enrollment. Health actions include things that have a positive effect on your health. You can choose any two that can help you meet your personal health goals. (Note: these do not need to be reported to PEBB, or anyone else).

    Here are some examples:

    • Sign up for health coaching
    • Get a preventive care screening
    • Use any of the many health management tools and resources in myProvidence
    • Register for ExpressCare Virtual
    • Participate in Healthy Team Healthy U
    • Gardening
    • Engage in additional offerings and discounts from your member benefits, that support getting active

Frequently Asked Questions

  • I took the health assessment last year. Do I need to take it again?

    Yes. If you are participating in HEM for 2023, you will need to complete the personal health assessment between September 1, 2022 and October 31, 2022.

  • What do I gain from participating in the HEM?

    There are two main benefits of HEM participation:


    • Knowledge: You benefit by getting a current health status report and a list of possible health risks. 
    • Financial: If you complete your personal health assessment by 10/31, you may receive a monthly financial incentive and a lower annual deductible. 

    NOTE: Members who choose not to participate in HEM:


    • Have a higher annual deductible 
    • Do not receive the monthly financial incentive
    • Could miss out on knowing about additional resources or benefits available to them

Getting started with myProvidence & the Personal Health Assessment

  • What if I don't have an email address to register for a myProvidence account?

    Free email addresses are available. If you need an email address, request an email account from a service such as Google (Gmail) or Yahoo. They are available at no cost to you.

  • Once I'm logged in to myProvidence, how do I access the personal health assessment?

    The personal health assessment is hosted in Wellness Central. To get there, go to and log in. Once you’re logged in, click or tap the blue “Get started” button, from the Personal Health Assessment box in the center of the page. Alternatively you can access the top of the page navigation menu, and click or tap My Health and then Personal Health Assessment.


    You’ll complete a few gender identification questions before jumping to Wellness Central. You must answer both questions for the blue “Take PHA” button to become active. After answering both questions and Take PHA becomes unshaded, click it to be taken to Wellness Central.

Taking the PHA

  • What is the personal health assessment?

    The personal health assessment is a confidential online health questionnaire. You answer questions about your health and lifestyle. After you complete the assessment, you'll receive a summary of your health status. You’ll also receive a personal action plan for maintaining or improving your health and minimizing any potential health concerns.

  • How long does it take to complete the health assessment?

    Approximately 15 minutes. You can take it all at once, or you can save your answers in progress and return to the assessment at a later time. Just be sure to select "Next" after answering questions in Section 11 – the Biometrics page. After selecting Next on this page, you’ll be taken to the PHA certificate of completion. Print, or save your completion certificate as a PDF, for your records.

  • Is the personal health assessment available in Spanish?

    Yes; you can choose Spanish from the language preferences section in Wellness Central. Here’s how: Log into Access Wellness Central. Click or tap on the Preferences tab in the top navigation. Under the Profile tab, choose language from the drop down menu, then click Save.

  • How can I tell if I completed the personal health assessment?

    Log into Click or tap on My Health from the navigation menu at the top of the page, and then Wellness Central. Once you’re inside Wellness Central, hover over and click or tap Personal Health Assessment on the bar at the top of the page, and then My Screening Results. This will show 100% if your Personal Health Assessment is complete.

  • How do I print my completion certificate after I've completed the personal health assessment?

    Log in to Click or tap on My Health from the navigation menu at the top of the page, and then Wellness Central. Once you’re inside Wellness Central, hover over Personal Health Assessment and click or tap on My Health Assessment Report. From the personal health assessment report page click or tap the blue “View/Print” button at the bottom right of the page. It is a good idea to double-check and print your completion certificate for your records by October 31.

  • Can I change my responses after I complete my personal health assessment?

    Yes. You can update your answers at any time. This will not affect your completion status. From Wellness Central, click or tap on Personal Health Assessment on the bar at the top of the page, and then My Health Assessment Report. Under any of the sections on that page (i.e. BMI, Nutrition, etc.) you can click Edit Answers next to those headers.


  • What is Providence Health Plan's role in the HEM?

    Providence partners with PEBB to provide wellness tools, educational resources and support for HEM participants.

  • Does anyone see my personal health assessment answers?

    That’s up to you. Individual results are for your information only unless you decide to share them. When taking the assessment, you will answer a question about whether you would like to share your information with your provider or a Providence representative (e.g., a Providence Health Plan nurse care manager or a health coach). If you choose to share your information, you may be contacted. If you answer no, neither Providence Health Plan nor your provider will receive health information that identifies you.


    Neither PEBB nor your employer ever sees identifiable, individual results. Please note: Providence care managers sometimes contact members as a result of claim information; these calls are not connected to the personal health assessment.

  • What does PEBB receive from my participation in the personal health assessment?

    During the campaign, PEBB will receive a list that includes your name and completion date to confirm your participation. PEBB never sees identifiable, individual results. Once the campaign ends PEBB receives a de-identified aggregate report from Providence Health Plan. The report includes the results of everyone together, with no identification of individuals by name or answers. The report includes collective information about the overall health of PEBB's total population.

  • What if I participate in the HEM but my health status doesn’t change? Does PEBB – or any future employers – penalize me or deny my medical coverage?

    No. You will not be penalized nor will you lose coverage if your health doesn't change.

Contact customer service

We’re here for you.

Reach out to us for help. We’re happy to answer your questions or to assist you in finding the resources you need.

Get in touch