Инновации и идеи

Looking back through 2025: A Year of Impact, Innovation and Community Commitment

23 января 2026

As 2025 comes to a close, we're reflecting on a year marked by progress, momentum, and a commitment to serving members and communities. From industry-leading awards to major milestones in service and community impact, this year showed what’s possible when caregivers, partners and members work together to know, care for, and ease the way of those we serve.

Below are some of the ways PHP advanced that mission in 2025.

Excellence Recognized Nationally and Regionally

This year, PHP earned significant recognition across the industry, reflecting our focus on quality, service, and member experience. In the J.D. Power 2025 U.S. Commercial Member Health Plan Study, PHP earned the highest ranking for member satisfaction in the Northwest Region, including top scores in product and coverage, customer service, trust, and problem resolution.

Our Medicare Advantage offerings also stood out. Providence Health Assurance earned an overall 4-Star CMS rating for 2026, with standout performance in preventive care, chronic condition management, customer service, and call center accessibility. PHP was also named a 2026 Best Insurance Company for Medicare Advantage in Oregon and Washington by U.S. News & World Report and earned 4-star ratings from NCQA across Commercial and Medicare lines of business.

Our leadership was honored as well.

• President and CEO Don Antonucci was named to Becker’s Great Leaders in Healthcare.

• Senior Director of Account Services Cash Spencer was named the American Heart Association’s 2025 Woman of Impact for Oregon and Southwest Washington.

• Market President of Consumer and Specialty Shannon Drotning was named Chairperson for the 2025 American Heart Association Heart and Stroke Walk.

• Chief Marketing and Product Officer Caresse Sakagawa was named a 2025 Women of Influence honoree.

• The Portland Business Journal recognized PHP among its Most Admired Companies and the #1 Healthiest Employer of Oregon.

Strengthening Coverage and Expanding Access

In 2025, more individuals, families, and employers chose PHP, underscoring confidence in the value, service, and coverage we provide. Commercial growth continued across Oregon and Washington, supported by improved service delivery and strong account performance.

Our growing Medicare footprint reflects that same trust. This year, PHP enrolled 873 new Dual Eligible Special Needs Plan (DSNP) members, expanding access to coordinated and compassionate care for individuals who need it most.

Across all lines of business, PHP demonstrated what it means to deliver high-quality, whole-person care. In Medicaid, nearly 59,000 members were served across our network, including more than 47,000 members assigned to Providence Medical Group providers.

These numbers represent more than enrollment - they reflect personalized support, improved navigation, and better outcomes for communities throughout the region.

Enhancing Service Through Strategic Partnerships

A major milestone in 2025 was PHP’s partnership with Collective Health for self-funded employers, designed to strengthen our administrative capabilities, simplify member experience, and provide employers with innovative, integrated solutions.

Even in its early months, the partnership is delivering measurable value. Care navigation services reported a 95% member satisfaction score, claims are processing with 99.91% accuracy, and engaged members are seeing an average of $8,400 in savings.

Delivering High-Quality Care and Better Outcomes

Improving the health of members remains at the center of PHP’s work. This year, teams across clinical operations, behavioral health and pharmacy advanced programs that directly improve member well-being.

Behavioral Health

• In 2025, PHP’s behavioral health consultants earned exceptionally high satisfaction from members, with most people able to get an appointment within seven days. Over the course of care, members experienced meaningful improvements in their mental health, including large reductions in severe depression and anxiety.

Member Outreach

• PHP’s Medicare Advantage outreach team made 24,580 outbound calls in 2025, including hundreds by our executive leaders who personally connected with members to ensure they feel known, supported, and connected to care.

Improving Affordability Through Financial Stewardship

Keeping care accessible and affordable is core to PHP’s mission. In 2025, we helped lower overall healthcare costs by nearly $100 million. These savings came from things like negotiating better prices for prescription drugs, making sure payments were billed accurately, improving provider contracts and networks, and helping members get the right care at the right time.

• Behind the scenes, we also took steps to manage our own expenses more carefully - saving about $17 million in administrative costs - to keep PHP financially strong for the long term.

A Year of Community Partnership and Social Impact

PHP’s mission comes to life in the community. In 2025, we expanded our commitment to advancing equity, addressing social determinants of health, and supporting local organizations.

This year, PHP:

• Awarded $300,000 in grants to 12 nonprofit partners.

• Invested over $1 million in organizations across Oregon, Washington and California.

• Saw 350+ of our caregivers participate in volunteer activities in the communities where we work. 

• Through our partnership with the American Heart Association PHP worked with 33 community and health organizations to help more than 20,000 people each month get blood pressure screenings, tools to monitor their health at home, and support that reflects their culture and community.

Our teams also helped address members’ basic needs, approving 93 climate-related devices such as home air conditioners - providing over 600 items and services through Health-Related Services funds.

These efforts reflect our belief that health begins long before someone enters a clinic - and that community well-being requires collective care.

Building for the Future

Operational excellence was a major focus in 2025, with system upgrades, workflow improvements and data modernization efforts across the organization. These investments are strengthening performance today and setting the stage for continued improvements in 2026 and beyond.

PHP remained focused on doing the right thing and meeting regulatory requirements in 2025. Our compliance teams work behind the scenes to make sure we follow federal and state rules, reviewed materials shared with members, and addressed potential risks - helping keep our organization accountable and trustworthy.

• This behind-the-scenes work ensures that members receive accurate information, timely service, and safe, compliant care.

Looking Ahead

The story of 2025 is one of progress built on partnership - within our teams, across our community, and alongside the members and employers who trust us with their care. It was a year defined by measurable improvements, bold innovation, and the compassionate service that has guided PHP for generations.

As we enter 2026, we remain committed to advancing health equity, strengthening access, elevating the member experience, and delivering on our Promise to know, care for, and ease the way of members, providers and our community.